Terms of service

Welcome to our website. By accessing, browsing, or placing an order, you agree to follow the terms and conditions below.

1. Product Information

We make every effort to display product images and descriptions accurately. However, slight variations in colour, embroidery placement, fabric texture, design appearance, or finishing may occur due to photography, lighting, screen settings, and handcrafted work.

2. Order Acceptance

Once an order is placed and confirmed, it is considered acceptance of our product details, pricing, policies, and terms.

3. Pricing & Payments

All prices displayed are final unless otherwise stated. Shipping charges, taxes, or additional charges (if applicable) will be shown during checkout.

4. Shipping & Delivery

Delivery timelines are estimated and may vary depending on location, courier service, weather conditions, or unexpected delays.

5. Return, Refund & Replacement

* No return or refund will be accepted for slight colour differences or image variations.
* If a product is received damaged, customers may request a replacement or refund after verification.
* A complete unboxing/opening video is mandatory for any refund, return, or replacement request.
* Claims without an opening video will not be accepted.

6. Order Cancellation

Orders cannot be cancelled once processing or shipping has started.

7. Customer Responsibility

Customers are responsible for providing correct shipping information and reviewing product details before placing an order.

8. Website Usage

Users must not misuse, copy, reproduce, or distribute website content, images, or materials without permission.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

10. Contact Us

For support or order-related questions, please contact us through our official contact channels.